Developed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), this policy addresses any personal information. Personal information is any identifying information about an individual including demographics, health, personal views.
You have the right to request a copy of your records at any time.
As a counsellor and psychotherapist, I responsibly collect and use personal information for the primary purpose of serving my clients. In the course of our work, I may collect information about your demographics, health and mental health history as well as any other relevant information for the therapeutic process.
This information is used to assist in the creation of a therapeutic plan, discuss interventions and options. Information may also be collected to obtain a baseline of mental health and health information to monitor any changes created during the therapeutic process.
Information is only collected from my clients themselves unless consent has been provided by you to obtain information elsewhere. Disclosure to third parties only occurs when consent is provided.
Records are stored on OnCall Health’s system which is encrypted on Canadian servers and strictly follows PIPEDA and PHIPA.
Client confidentiality is of utmost importance.
There are exceptions to confidentiality including:
- If a client is considered to be at risk to themselves or others
- If there is suspected or reported child abuse or neglect
- If a court order is provided
- When a benefit provider needs to verify service dates and fees
Clinical consultations are essential in psychotherapy/counselling. Samantha Ranta may consult with a designated psychotherapist regarding your case at times in order to provide you the best therapeutic process possible. Please be advised that there is no identifying information provided during consultations.
If there are questions or concerns with this, please consult with Samantha Ranta at firstname.lastname@example.org.
I cannot accept any requests on social media from current or past clients due to confidentiality and boundary concerns.
*please be aware that regular email correspondence is not considered a secure, confidential medium of communication. Please keep email messages for appointment cancellations and brief inquiries.